No individual orders will be accepted from February 1 to March 15 due to temporary store closure.
Does your local delivery cover the whole of Singapore?
We deliver to mainland Singapore, except Changi Airport, Alps Avenue, Sentosa and Jurong Island.
Do you ship outside Singapore?
No, unfortunately we are unable to deliver outside of Singapore due to shipping constraints for liquids such as fabric paints. However, as we do receive a lot of interest from people all over the world, we are keen to explore worldwide shipments in the future.
What is the delivery fee?
The delivery across Singapore is $2.95 for orders below $40. For orders above $40, we offer free delivery across Singapore.
Express shipping (within 1 working day) is available at a fixed rate of $18.
When will I receive my order?
You can expect to receive your order within 3 to 4 working days of your order. However, if there are slight delays by our shipping provider, you will receive your order latest within a week. If you paid for express shipping, you will receive your order within 1 working day.
Can I have a different delivery address from my billing address?
Yes, you can have a different delivery address from your billing address. During the checkout process, you will get to choose the address for delivery.
Do I need to register or sign up to purchase your products?
No, it is not compulsory to register to purchase products from our store, as you can checkout as a guest. However, creating an account with us will help you keep track of your past orders.
How do I track my order?
A tracking link will be sent to your email address once your order has been shipped out from our warehouse. Your order will be dispatched within 1 to 2 working days from the date of your order.
I do not have any experience in art and painting. How do I get started?
Our basic DIY tote bag painting kit and basic DIY t-shirt painting kit contain everything you need to get started with fabric painting. It includes a
Besides, if you are new to painting, we also have free online painting classes here for you to watch, learn and paint along with our art instructor.
If you want to paint themed designs without drawing or tracing, you can also purchaseour sticker stencil sets here so that you can paste the sticker stencils onto your t-shirt or tote bag and start painting away!
Can I customise my paint colours?
If you would like to request for different paint colours, you can do so in the notes section of your shopping cart before you checkout. We would try our best to accommodate your special request, and if we are unable to do so, we will let you know before shipping out your order.
What ages are your fabric painting kits suitable for?
Our painting kits are suitable for all ages of 3 and above. To make it easy for children as young as 3 to 5 years old to paint, we include 1 free mystery sticker stencil in every DIY kids tshirt painting set and DIY kids drawstring painting set. This way, you can help your child to paste the sticker stencil onto their item, so that they can start painting on their own without them needing to draw or even trace.
We also advise parental supervision while painting for kids aged 3 to 5, so that kids do not swallow the paint.
What are the steps to take after I finish painting?
All steps you need to take from the start to the end of your painting session are clearly explained in our instruction booklet (that comes with the painting kit) and ourfree online painting classes here. In summary, here is what you need to do after you finish painting your tote bag or t-shirt:
Will my t-shirt and tote bag designs remain intact when I wash them?
As long as you follow the 3 steps to take after painting stated above, and only wash your items after more than 4 days, your designs will remain intact for up to 50 gentle washes.
Are the painted t-shirts safe when they come into contact with my skin?
Creativita fabric paint by Streaks n Strokes is formulated with similar pigments to inks used to print on tees. So if printed t-shirts you own are safe to wear, your painted t-shirts are equally safe and will cause no harm to your skin!
What is your exchange/return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. For returns which are not due to defects, return shipping fees need to be borne by the customer.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
What should I do if I received a wrong product or product arrived damaged/defective?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can email us at firstname.lastname@example.org or whatsapp us at +65 8587-8884 with your order number, receipt and photo of the issue/defect.