We Ship Worldwide! Free Shipping In Singapore Above $50

Frequently Asked Questions

Delivery/Self Collection

Does your local delivery cover the whole of Singapore? 

We deliver to mainland Singapore, except Changi Airport, Alps Avenue, Sentosa and Jurong Island.

Do you ship outside Singapore? 

We deliver worldwide. However, if certain postage restrictions prevail due to Covid-19, we will inform you and refund your order in full.

What is the delivery fee?

The delivery across Singapore is $4.30 for orders below $50. For orders above $50, we offer free delivery across Singapore. 

Express shipping (within 1 working day) is available at a fixed rate of $18. 

For shipping outside Singapore, prices are calculated at checkout based on the weight and location.

When will I receive my order?

You will receive your order within 4 to 5 working days (Singapore) or 8 to 14 working days (outside Singapore) from the date you place your order. If you paid for Singapore express shipping, you will receive your order within 1 working day. 

Can I self collect my order?

Yes, you can self collect your order at the collection point of our office lobby at 38 Ang Mo Kio Industrial Park 2, Singapore 569511. 

Can I have a different delivery address from my billing address?

Yes, you can have a different delivery address from your billing address. During the checkout process, you will get to choose the address for delivery. 

Track Orders

Do I need to register or sign up to purchase your products? 

No, it is not compulsory to register to purchase products from our store, as you can checkout as a guest. However, creating an account with us will help you keep track of your past orders. 

How do I track my order? 

A tracking link will be sent to your email address once your order has been shipped out from our warehouse. Your order will be dispatched within 1 to 2 working days from the date of your order. 

Getting Started

I do not have any experience in art and painting. How do I get started? 

Our basic DIY tote bag painting kit and basic DIY t-shirt painting kit contain everything you need to get started with fabric painting. It includes a 

  • T-shirt or tote bag for you to paint on
  • Fabric paints of 5 primary colours (red, blue, yellow, black & white)
  • 2 paint brushes
  • A palette to mix your paint colours
  • A magic pen to draw the design you want to paint
  • A pencil and carbon paper so that you can trace your favourite design before painting (rather than drawing from scratch)
  • An instruction booklet with clear step by step instructions so that you know exactly what to do with the painting kit when you receive the kit

Besides, if you are new to painting, we also have free online painting classes here for you to watch, learn and paint along with our art instructor. 

If you want to paint themed designs without drawing or tracing, you can also purchaseour sticker stencil sets here so that you can paste the sticker stencils onto your t-shirt or tote bag and start painting away!

Can I customise my paint colours? 

If you would like to request for different paint colours, you can do so in the notes section of your shopping cart before you checkout. We would try our best to accommodate your special request, and if we are unable to do so, we will let you know before shipping out your order. 

If I am purchasing your painting kit as a gift, can I customise a message/note for my loved ones? 

Yes, you sure can! You can leave a short message of no more than 20 words in the notes section of your shopping cart before you checkout. We will include your message in a sticker pasted on the front of the box of the painting kitas shown here

What ages are your fabric painting kits suitable for? 

Our painting kits are suitable for all ages of 3 and above. To make it easy for children as young as 3 to 5 years old to paint, we include 1 free mystery sticker stencil in every DIY kids tshirt painting set and DIY kids drawstring painting set. This way, you can help your child to paste the sticker stencil onto their item, so that they can start painting on their own without them needing to draw or even trace. 

We also advise parental supervision while painting for kids aged 3 to 5, so that kids do not swallow the paint. 

After Painting Care

What are the steps to take after I finish painting?

All steps you need to take from the start to the end of your painting session are clearly explained in our instruction booklet (that comes with the painting kit) and ourfree online painting classes here. In summary, here is what you need to do after you finish painting your tote bag or t-shirt: 

  1. Blow dry your painting for 2-3 minutes
  2. Iron your painting for 10 seconds once it is fully dry
  3. Do not wash your t-shirt or tote bag for 4 days

Will my t-shirt and tote bag designs remain intact when I wash them?  

As long as you follow the 3 steps to take after painting stated above, and only wash your items after more than 4 days, your designs will remain intact for up to 50 gentle washes. 

Are the painted t-shirts safe when they come into contact with my skin? 

Creativita fabric paint by Streaks n Strokes is formulated with similar pigments to inks used to print on tees. So if printed t-shirts you own are safe to wear, your painted t-shirts are equally safe and will cause no harm to your skin!

Exchange & Return

What is your exchange/return policy? 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. For returns which are not due to defects, return shipping fees need to be borne by the customer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us athello@streaksnstrokes.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@streaksnstrokes.com.

What should I do if I received a wrong product or product arrived damaged/defective? 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can email us at hello@streaksnstrokes.com or whatsapp us at +65 8587-8884 with your order number, receipt and photo of the issue/defect.